Notification email - quoted customer email wrapping problem

Moderator: crythias

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bin
Znuny newbie
Posts: 29
Joined: 06 Jan 2011, 10:29
Znuny Version: 3

Notification email - quoted customer email wrapping problem

Post by bin »

When I send a notification email I quote the content of the original using <OTRS_CUSTOMER_EMAIL[40]>

The problem is that the text of the quoted email seems to be wrapping at 80 columns.

This looks completely wrong as it breaks the lines and looks rough.

We do have to send notifications to some of our customers' contact points and need this to look more professional.

I cannot see any setting that would cope with this - it looks like a built in editor is being used to generate the quote.

Anyone know where to change this please?

bin
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