Redirect to the Agent page by default

[hnascimento]

Hi All, and Merry Xmas

I would like to make OTRS 3.0 to use the Agent login page by default, instead of the Customer one (our customers don't have access for the time being).

I've read some things, but I'm a bit confused on were to start, or what to change :S

Cheers!

[Wolfgangf]

you can use apache redirect and place your config into a .htaccess file

[hnascimento]

you can use apache redirect and place your config into a .htaccess file

Hum that's part of my problem, were is the apache config file on OTRS? I can see a httpd.conf on /etc/apache2, but it's empty... :S

[crythias]

For simplicity sake, I'd recommend putting an index.html with meta refresh in /var/www/htdocs or whatever your system's default root.

[Wolfgangf]

For simplicity sake, I'd recommend putting an index.html with meta refresh in /var/www/htdocs or whatever your system's default root.

also a good idea

I've done it with mod_rewrite and .htacces in the servers root direcotry looks like:

Code: Select all

order deny,allow
Allow from all
Options +FollowSymlinks
<IfModule mod_rewrite.c>
	RewriteEngine on
	#  hostname only -> Customer Login
	RewriteCond %{REQUEST_URI} ^.*/$
	RewriteRule ^.*$ https://<otrs_host.domain>/otrs/customer.pl [R]
	# Customer Login
	RewriteCond %{REQUEST_URI} ^.*/customer/?$
	RewriteRule ^.*$ https://<otrs_host.domain>/otrs/customer.pl [R]
	# Agent Login
	RewriteCond %{REQUEST_URI} ^.*/admin/?$
	RewriteRule ^.*$ https://<otrs_host.domain>/otrs/index.pl [R]
</IfModule>

crythias is right, a bit more complicated then his method; anyway, you can find a lot of documentation, for example http://www.elated.com/articles/mod-rewr ... beginners/