Hi,
I am testing OTRS 3.0.11 and I have same customer with several services.
I configured tickets to be opened with email messages without filters. The tickets are moved to 1º level queue.
After ticket be created, where agents change the service?
Thanks!
Bruno.
[SOLVED] Change Service
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bhralmeida
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- Real Name: Bruno Almeida
[SOLVED] Change Service
Last edited by bhralmeida on 04 Jan 2012, 17:11, edited 1 time in total.
OTRS 3.0.11
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Win7 and MySQL5
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alexus
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Re: Change Service
Hi Bruno,
Use link "Free Fields" in Ticket menu. To setup this feature use search "free fields" in SysConfig.
Use link "Free Fields" in Ticket menu. To setup this feature use search "free fields" in SysConfig.
Alexey Yusov
Production: OTRS CE ITSM 6.0.28 on CentOS 7 + Apache 2.4 + MariaDB 10.4.13 + Radiant Customer Portal
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Production: OTRS CE ITSM 6.0.28 on CentOS 7 + Apache 2.4 + MariaDB 10.4.13 + Radiant Customer Portal
Radiant System OTRS Intergrator
RS4OTRS marketplace
Stay tuned on our Facebook
((OTRS)) Community Edition - what next?
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bhralmeida
- Znuny newbie
- Posts: 2
- Joined: 02 Jan 2012, 19:55
- Znuny Version: 3.0.11
- Real Name: Bruno Almeida
Re: Change Service
Thanks Alexus!
I found this option in Frontend::Agent::Ticket::ViewAddtlITSMField.
I found this option in Frontend::Agent::Ticket::ViewAddtlITSMField.
OTRS 3.0.11
Win7 and MySQL5
Win7 and MySQL5