[SOLVED]TicketFreeKeys multiplying

[pekkaar]

Hi,

if I make use of a TicketFreeKey, fill out the proper fields in Ticket -> Core::TicketFreeText (and save the change), then I will have this TicketFreeKey (and its respective TicketFreeText) available in all GUI filters, for example in any NotificationEvent filters.

If at a later time I go back and modify this TicketFreeKey to something else, then I have both the previous TicketFreeKey value as well as this new one presented in a select list.

Here is TicketFreeKey2 in my SysConfig (Core::TicketFreeText):

TicketFreeKey_Cached_SingleKeyEntry.PNG

And here it is in my NotifEvent filter:

TicketFreeKey_Cached_InNotifEventFilter.PNG

How come the highlighted entry is still there when I only have a single Key/Content set up for TicketFreeKey2 in SysConfig?

I checked Kernel/Config/ and Kernel/Config/files and the old value is not in any of these.

I went in to /opt/otrs/var/tmp/Cache and CacheFileStorable and indeed found the old value cached. Thing is, neither otrs.DeleteCache.pl, nor a full system restart deletes this old value. Could this have been stored in the DB?

It is a cosmetic issue but it means that one can not modify a previously configured TicketFreeKey ?

Thanks for any hints!

Cheers,
Peter

[jojo]

Is the old value stored in a ticket?

[pekkaar]

Hi jojo,

indeed, there was a single record with this old value. By changing that I had the GUI work as I wished!

Thank you!

Regards,
Peter