Display Custom States

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Jawad123
Znuny newbie
Posts: 6
Joined: 04 Nov 2011, 16:52
Znuny Version: 3

Display Custom States

Post by Jawad123 »

Hi,

Please anyone can tell me how to display custom states in OTRS Agent menu so that a user can change state manually.I had already created Custom State and State Type but dont know how to show them in Agent menu.Please anyone can help me i will be very thankful :D

Thanks

Jawad Ahmed.
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checo911mx
Znuny newbie
Posts: 76
Joined: 21 Sep 2011, 23:57
Znuny Version: 3
Real Name: Sergio
Company: cbt
Location: Mexico, D.F.

Re: Display Custom States

Post by checo911mx »

Hi
for add a new state to ticket you need enter the system and go admin menu, the next steep is select "State" in the "ticket settings" section, in this section you can add new states for the tickets and will be display in the list of new ticket state to create o reply a ticket.
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