Hi all,
I've created a web form to send mails to otrs 3.0.10 to create new ticket with some fields setted automatically:
1) X-OTRS-Type
2) X-OTRS-Priority
The server SMTP send messages correctly, but otrs seems to read them incorrectly: they aren't in otrs message details, but they are in Outlook detail message.
So the otrs filters don't work because the fields are missing.
In mail account, the field "Trusted" is setted to YES.
Anyone can help me, please ?
Thanks,
roberto
Problem with X-OTRS Headers in 3.0.10 version
Moderator: crythias