Multi department and company setup plus service notification

[Ricey99]

Hi. I am trying to work out the best way to setup the following structure

My company provides services to other companies and it made up of a number of dept. for example. Finance, hr, client services, facilities, call centre

When anyone from one of these dept reports an IT fault we need to record the department for reporting. As part of the request we also need to record the company it relates to. I am hoping to get reports like the following

8 requests from HR. 4 relate to company A, 2 relate to company B and 2 are internal

Is this possible?? I am struggling to work it out.

Also. We need to alert staff when a service they are linked to changes state to amber or red such as send an email saying service123 is currently down. Is this possible

Many thanks for any help

[swerny]

When anyone from one of these dept reports an IT fault we need to record the department for reporting.

You could use free text fields and make them mandatory

As part of the request we also need to record the company it relates to. I am hoping to get reports like the following

8 requests from HR. 4 relate to company A, 2 relate to company B and 2 are internal

The statistics module can provide these reports.