Best practice different customer companies

[trial]

Hi,

if a SP has more customers, what ist the best practice to build the customers companies in OTRS? (queue, group, role ???)

i need a first step for understanding...

thank you.

(i do a first reading in manual)

regards
trial

[crythias]

Queues should be the types of agents who can service a customer's request.
(Plumbing, Printing, Maintenance)
Groups are permission to access queues
Roles are categories of agents with given queue (or group) permissions. This is useful for assigning mass queues to an agent simply by assigning a role.

See this HowTo about groups:
http://forums.otrs.org/viewtopic.php?f=60&t=7531

[trial]

thanks crythias, i have read your linked topic before i post myself, but i have problems since i wanted to create my customer companies in otrs and my agents who takes tickets from the different companies.

Where do i create my customer companie 1 ? Is it the "customer" (where i can not add the cutomer companies name) or "customer companies" (where i can not link a "customer")

hope you understand my problem.

[crythias]

I don't know if I do understand...

Basically, whatever you use as the CustomerID in a company, you should also use as the CustomerID for the company's employees (your customers).