Order of FreeTextFields ?

[clietech]

Is there a way that the fields can be configured in a ticket template as in the following order

Ticket Type
FreeText1
Destination (Queue Combo box)
FreeText2
FreeText3
Subject
Body(RichText Editor)

in the CustomerTicketMessage.dtl template file all the free text fields are rendered with just the following

$Data{"TicketFreeKeyField"}
$Data{"TicketFreeTextField"}

So all the freetext fields shows in order i couldn't insert the destation (Queue Combobox) Field between First and Second FreeTextField.

Is there a way to do this ?

[jojo]

You need to change the template. You can directly refer to the single fields with adding the number at the end of the name

[clietech]

Hi jojo, i think i have already tried what you have said. Is that the what you mean ?

Code: Select all

$Data{"TicketFreeKeyField1"}
$Data{"TicketFreeTextField1"}

when i tried this it shows all the freetext field filled with the content of TicketFreeText1 i mean it shows

FreeText1
FreeText1
FreeText1

not

FreeText1