Dashboard costumization

[gulas]

Hello

is it possible to modify the dashboard according with Queues or something else ?

i have 2 queue, A and B. when i receive a new ticket i cannot identify if the ticket belongs to queue A or B, and its it importante to have a good view of this.

how can i do ?

thanks

[jojo]

use the Queue View for this

[yuri0001]

Or change module AgentDashboard.dtl to display Queue name in table. Look at the forum how to do it.