notification of new ticket

[jd_munoz]

Hi I have a problem:
I have configured the system to send me a notice to the owner and / or responsible for the ticket by setting the option noticación of events, my question is that the display system of agents, in the main panel on the right just low weekly table of statistics, there is an option that says "incoming event", that's where I advised that it has created a new ticket, the ticket again if visalizado where it says: Tickets open / you need an answer.

I did a test on the same option set another notification event by the same way that they had set and only changing the final option: Notification type article: email-notification-int

I tested and I get to mail the mail owner or responsible building 2 new ticket

what I want is to leave on the same system in the choice of incoming events to low statistics this week


thanks