Hello all,
is there any chance to configure OTRS to grand access to a ticket for a user, who has been formerly processing this ticket, before it was assigned to another queue (which the user has nor rights for).
In other words: once a user was the owner of a ticket, he should have the rights to display it, even if he has no access to the queue it is currently in.
Thanks and best regards
D.
User: Rights once -> rights forever
Moderator: crythias
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crythias
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Re: User: Rights once -> rights forever
no.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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