Hello everyone!
I am really new to this OTRS and i mainly have been reading the online manual and trying to figure it out on my own but as of right now I am stumped so I am looking for a way on how to get a email/notification pushed out so that if a agent or customer adds a note to a ticket the owner or the agents in the queue will be notified.
How to get a notification for when a note is added
Moderator: crythias
-
dgravescnc
- Znuny newbie
- Posts: 4
- Joined: 26 Jan 2012, 15:26
- Znuny Version: 3.0.9
- Real Name: David
- Company: Constellation Networks
-
crythias
- Moderator
- Posts: 10170
- Joined: 04 May 2010, 18:38
- Znuny Version: 5.0.x
- Location: SouthWest Florida, USA
- Contact:
Re: How to get a notification for when a note is added
By default, you will get a notification if you own the ticket [it is locked] and someone else adds a note and prefs enabled (?)
If the ticket is not locked, I am not sure.
Otherwise, notification (Event)
If the ticket is not locked, I am not sure.
Otherwise, notification (Event)
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
Please edit your signature to include your OTRS version, Operating System, and database type.
Click Subscribe Topic below to get notifications. Consider amending your topic title to include [SOLVED] if it is so.
Need help? Before you ask
Please edit your signature to include your OTRS version, Operating System, and database type.
Click Subscribe Topic below to get notifications. Consider amending your topic title to include [SOLVED] if it is so.
Need help? Before you ask