Hi,
I just wrote a post on my blog giving info about how to create a Microsoft Outlook 2007 Add-In that allows users to state the prioroty of their ticket in OTRS.
http://lubik.blogspot.com/2012/01/outlo ... -otrs.html
Any comments and questions are welcomed.
Thanks,
Ugo
Tutorial:Microsoft Outlook 2007 Add-In for priorities OTRS
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