[SOLVED] Can't open file ZZZAAuto.pm

[noraj]

Hello,

I've tried to install OTRS 3.1.0 beta4 yesterday and I've noticed that there was a new release (beta5).
I've got the same problem for the 2 installations : after having created the otrs table and getting connected, I've got this error message :

Can't open file /opt/otrs/Kernel/Config/Files/ZZZAAuto.pm

I checked the directory and there's no ZZZAAuto.pm file, so that's probably the reason why OTRS can't open it...

Where could I find this file ? And the other one, ZZZAuto.pm ?

Thanks in advance for your help

[noraj]

I solved the problem by re-installing the stable release of OTRS.

[fbz]

Hi

I have exactly the same issue on installing 3.1.4 on Ubuntu. How did your solved your problem. Which version...

[orangebox]

I have an identical problem, but with OTRS stable version 3.1.12 on Ubuntu 10.04. Any known workarounds?
I followed the installation instructions at: http://wiki.otterhub.org/index.php?titl ... %2810.4%29

[reneeb]

Rerun the SetPermission script...

[orangebox]

That did not help. What a shame. Does anyone know exactly what permissions are needed on Kernel/*/*/* so I can set them manually? Anyone successfully running OTRS on Ubuntu, could you please post the results of 'ls -lR /opt/otrs/Kernel' on your system? Many thanks.

[crythias]

From the INSTALL file in your release:

Webserver with www-data user (e. g. Debian, Ubuntu):

Code: Select all

bin/otrs.SetPermissions.pl --otrs-user=otrs --web-user=www-data --otrs-group=www-data --web-group=www-data /opt/otrs

-rw-rw-r-- 1 www-data www-data 267396 Jan 17 08:20 ZZZAAuto.pm
-rw-rw-r-- 1 www-data www-data 6509 Dec 6 15:39 ZZZAuto.pm

[orangebox]

I must be doing something really dumb, just can't figure out what!
The above didn't help either. AFTER running the SetPermissions script as above (running as root), Kernel/Config/Files still has perms like this:
drwxr-xr-x 2 root root 4096 2013-01-03 14:52 Files
No wonder www-data (through installer.pl) is unable to open Files/ZZZAuto.pm and Files/ZZZAAuto.pm.
Any more advice?

[orangebox]

Duh! Got it.
It doesn't work if I make /opt/otrs a link to /opt/otrs-3.2.0.beta5/ (for example)
It is necessary to: mv otrs-3.2.0.beta5 otrs

[crythias]

Or set permissions on the other folder