new phone ticket

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branoma
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Joined: 18 Jan 2012, 21:27
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Real Name: BM
Company: SLK Piestany

new phone ticket

Post by branoma »

Is it possible that in case of follow up for ticket created as "New Phone Ticket" from customer side isnt agent notify by "yellow star"? Agent try convince me that notification "star" is missing in this case. I investigated history of ticket and so that there is follow up. How can I check where is true?
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jojo
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Re: new phone ticket

Post by jojo »

the star will appear for each agent till he reads the article.
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Greanheart
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Re: new phone ticket

Post by Greanheart »

I think they have a mobile ticketing site :shock:
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jojo
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Re: new phone ticket

Post by jojo »

?
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
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