State Machine

[dnegreira]

Hi all,

This is happening on the ITSM Module Version 3.0.96 (Release Candidate 1)
I have been struggling with OTRS for the past weeks in order to set it up properly but I am now running a bit frustrated as I am seeing some bugs happening and I cant setup a proper change management system adapted to our needs.

What I am struggling at the moment is with the change state machine.
I am trying to setup some new possible states on the state machine but it seems that, or I am missing something or that I am facing a bug.

I add, for example a new state "Pending workorder", on that state I add new possibilites for the next action, for instance: "In Progress", "canceled" and "Accepted".

When i go to an workorder that has the state "Pending workorder" I am only able to set the "canceled" state but not any other state. Am I missing something here? Did i found a bug?

Thank you!

[jojo]

Change State Machine != Workorder State Machine

[dnegreira]

ITSM::ChangeManagement::WorkOrder::State
yes i changed on the above catalog on the admin state machine