External e-mail and closing note

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gogaman
Znuny newbie
Posts: 22
Joined: 14 Feb 2012, 15:42
Znuny Version: 3.0.11

External e-mail and closing note

Post by gogaman »

Hi All

For a ticket from external e-mail. How can we send text from our closing note to that e-mail automatically ?

Thanks
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Wolfgangf
Znuny ninja
Posts: 1029
Joined: 13 Apr 2009, 12:26
Znuny Version: 6.0.13
Real Name: Wolfgang Fürtbauer
Company: PBS Logitek GmbH
Location: Pinsdorf

Re: External e-mail and closing note

Post by Wolfgangf »

you can send a special text and catch this text later on with an generic agent which closes the ticket
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gogaman
Znuny newbie
Posts: 22
Joined: 14 Feb 2012, 15:42
Znuny Version: 3.0.11

Re: External e-mail and closing note

Post by gogaman »

Thanks a lot
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