How to add Custom elemets to Notifications and Reply emails

[otrslanka]

I want to receive the customized mail message with well formatted elements like table, font color, styles... etc. How can i customize the notifications to receive mails in such format. I want to customize the format of event based notifications.

Please help me in this issue..

Regards,
Hasitha.

[jojo]

please specify your question

[otrslanka]

please specify your question

Also i want to use a same template(to obtain the well formatted message structure) for every mail and notification that is received by the clients.

[jojo]

Notifications and Auto Replieas can not be used with HTML based formatting

[otrslanka]

Notifications and Auto Replieas can not be used with HTML based formatting

I have cusomized following Auto ResponseS using HTML elemets. Is there any possible way to customize the Event Based notifications to obtain a well formatted outpout to obtain consistancy? Not possible with attachments?

default follow up (after a ticket follow up has been added)
default reject (after follow up and rejected of a closed ticket)
default reject/new ticket created (after closed follow up with new ticket creation)
default reply (after new ticket has been created)


Appreciate ur reply in advance

[otrslanka]

[jojo]

no, thats not possible

[otrslanka]

no, thats not possible

ABOVE PICTURE IS FOR THE AUTO REPLY, ITS PERFECTLY WORKING. IN THE AGENT NOTIFICATIONS THERE ARE;


Agent::AddNote
Agent::Escalation
Agent::EscalationNotifyBefore
Agent::FollowUp
Agent::LockTimeout
Agent::Move
Agent::NewTicket
Agent::OwnerUpdate
Agent::PendingReminder
Agent::ResponsibleUpdate OPTIONS ARE CUSTOMIZABLE. IS THERE ANY WAY TO CONFIGURE THESE NOTIFICATION FORMATS FOR AN EVENT? AT LEAST TO RECEIVE BY THE ADMINISTRATORS?

[jojo]

as I already said: NO

[kekkek]

Hello,

I also want to be able to use html in the Notification (Events) module. What I did was a horrible solution but its working so far, and I know it needs further testing, but if you want to give a try as well, we can share our knowledge.
In the otrs/Kernel did this:

Code: Select all

find . -name "*.pm" -print | xargs sed -i 's/text\/plain/text\/html/g'

This will replace text/plain with text/html minetype in all *.pm files. I assume this is a security breach, but not completely sure really. So far things are working. Please let know if you find anythink usefull on the manner.

And it would be a lot better to only modify the ones that are used by Notifications Events.

Sincerely,
DZA