Ticket Type

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c5883
Znuny newbie
Posts: 1
Joined: 10 Mar 2012, 00:16
Znuny Version: 31102
Real Name: Chris Ng

Ticket Type

Post by c5883 »

I'm using Ticket Types and would like to be able to set the ticket type from the toolbar or from the email compose window.
How do I do that? DynamicFields seems to an alterative to using TicketTypes but then the stats dont' seem to support them.
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ferrosti
Znuny superhero
Posts: 723
Joined: 10 Oct 2007, 14:30
Znuny Version: 3.0
Location: Hamburg, Germany

Re: Ticket Type

Post by ferrosti »

See Core::Ticket, parm Ticket::Type in SysConfig
openSuSE on ESX
IT-Helpdesk: OTRS 3.0
Customer Service: OTRS 3.0 (upgraded from 2.3)
Customer Service (subsidiary): OTRS 3.0
+additional test and development systems
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