Changing article types

Mydnyte · Post by **Mydnyte** » 10 Mar 2012, 01:36

Hello,

Is there a way to change an article type from external to internal and vice versa?
I haven't seen any way of doing this.

For example:

A client has an open ticket.
There are many emails back and forth.

I need to email a vendor (through OTRS) concerning the current issue, but I do not want the client to be able to see this email article through the customer portal.

Thanks!

jojo · Post by **jojo** » 10 Mar 2012, 01:48

use forward for the communication with the external company

Mydnyte · Post by **Mydnyte** » 10 Mar 2012, 02:13

You're the man. Thank you.

Znuny Open Source Ticketsystem

Changing article types

Changing article types

Re: Changing article types

Re: Changing article types