hi experts!
i am new to otrs.i have installed otrs3.1.2 at my centos.instant. i have internet explorer6.
but while opening agent panel(index.pl)i got browser error message.but while opening customer panel(customer.pl) it runs smoothly.my main point is why agent cant login in ie6 ?where should i change so that it is able to open(index.pl) on IE6 browser...
i am getting following error...
plz let me know how to solve this...
internet explorer6 browser error
Moderator: crythias
internet explorer6 browser error
You do not have the required permissions to view the files attached to this post.
OTRS 3.1.X
Re: internet explorer6 browser error
Please read the documentation! IE6 and IE7 can not be used in 3.1 (also ie6 can not be used in 3.0)
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
Re: internet explorer6 browser error
but if customer.pl can run the browser efficiently,then why cant run index.pl
if ie6 does not support otrs,in that case it sholud not open customer.pl..but customer.pl is running well.then why cant agent cant see that index.pl
if ie6 does not support otrs,in that case it sholud not open customer.pl..but customer.pl is running well.then why cant agent cant see that index.pl
OTRS 3.1.X
Re: internet explorer6 browser error
the customer interface is partly usable with the IE6 but not the agent interface. Please read the release notes and switch to a modern browser
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
Re: internet explorer6 browser error
In defaults.pm agent setting for IE6 browser mentioned.so i think it has to work,but not working...
OTRS 3.1.X
Re: internet explorer6 browser error
As I already said, the IE6 and 7 are not supported as stated in the release notes:
http://www.otrs.com/open-source/communi ... -desk-312/
http://www.otrs.com/open-source/communi ... -desk-312/
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com