internet explorer6 browser error

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nickyls
Znuny newbie
Posts: 87
Joined: 10 Mar 2012, 07:57
Znuny Version: OTRS3

internet explorer6 browser error

Post by nickyls »

hi experts!
i am new to otrs.i have installed otrs3.1.2 at my centos.instant. i have internet explorer6.
but while opening agent panel(index.pl)i got browser error message.but while opening customer panel(customer.pl) it runs smoothly.my main point is why agent cant login in ie6 ?where should i change so that it is able to open(index.pl) on IE6 browser...
i am getting following error...
plz let me know how to solve this...
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OTRS 3.1.X
jojo
Znuny guru
Posts: 15020
Joined: 26 Jan 2007, 14:50
Znuny Version: Git Master
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Re: internet explorer6 browser error

Post by jojo »

Please read the documentation! IE6 and IE7 can not be used in 3.1 (also ie6 can not be used in 3.0)
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
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nickyls
Znuny newbie
Posts: 87
Joined: 10 Mar 2012, 07:57
Znuny Version: OTRS3

Re: internet explorer6 browser error

Post by nickyls »

but if customer.pl can run the browser efficiently,then why cant run index.pl
if ie6 does not support otrs,in that case it sholud not open customer.pl..but customer.pl is running well.then why cant agent cant see that index.pl
OTRS 3.1.X
jojo
Znuny guru
Posts: 15020
Joined: 26 Jan 2007, 14:50
Znuny Version: Git Master
Contact:

Re: internet explorer6 browser error

Post by jojo »

the customer interface is partly usable with the IE6 but not the agent interface. Please read the release notes and switch to a modern browser
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master

Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
nickyls
Znuny newbie
Posts: 87
Joined: 10 Mar 2012, 07:57
Znuny Version: OTRS3

Re: internet explorer6 browser error

Post by nickyls »

In defaults.pm agent setting for IE6 browser mentioned.so i think it has to work,but not working...
OTRS 3.1.X
jojo
Znuny guru
Posts: 15020
Joined: 26 Jan 2007, 14:50
Znuny Version: Git Master
Contact:

Re: internet explorer6 browser error

Post by jojo »

As I already said, the IE6 and 7 are not supported as stated in the release notes:

http://www.otrs.com/open-source/communi ... -desk-312/
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master

Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
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