Fill TicketFreeText fields with XML configuration

[tpsupport]

Hi there,

what do I have to do to fill the TicketFreeText Field with my XML configuration? See my example below. Thank you.

</ConfigItem>
<ConfigItem Name="Ticket::Frontend::MenuModule###421-Support-Escalation" Required="0" Valid="1">
<Description Translatable="1">Escalate this issue to Support Headquarters in Berlin.</Description>
<Group>Ticket</Group>
<SubGroup>Frontend::Agent::Ticket::MenuModule</SubGroup>
<Setting>
<Hash>
<Item Key="Module">Kernel::Output::HTML::TicketMenuGeneric</Item>
<Item Key="Name">Support Escalation</Item>
<Item Key="Description" Translatable="1">Escalate Isssue to HQ</Item>
<Item Key="Action">AgentTicketNote</Item>
<Item Key="Link">Action=AgentTicketNote;TicketID=$QData{"TicketID"};Subject=Support+Escalation;Body=Support+Escalation+Text;TicketFreeKey3=SupportEscalation;TicketFreeText3=Yes</Item>
<Item Key="PopupType">TicketAction</Item>
</Hash>
</Setting>
</ConfigItem>
</otrs_config>


Cheers, Rick