Odd dashlet behavior

[knischan]

I added a dashlet that tracks specific users' tickets:

Code: Select all

<?xml version="1.0" encoding="utf-8"?>
<!--
	After deployment, don't forget to enable this in Frontend::Agent::Dashboard
-->
<otrs_config version="1.0" init="Application">
  <ConfigItem Name="DashboardBackend###0196-PoolTickets" Required="0" Valid="1">
  <Description Lang="en">Parameters for Sysconfig</Description>
  <Group>Ticket</Group>
  <SubGroup>Frontend::Agent::Dashboard</SubGroup>
  <Setting>
   <Hash>
    <Item Key="Module">Kernel::Output::HTML::DashboardTicketGeneric</Item>
    <Item Key="Title">Pool Tickets</Item>
    <Item Key="Description">Tickets assigned to generic pools</Item>
    <Item Key="Attributes">SortBy=Age;OrderBy=Up;StateType=new;StateType=open;OwnerIDs=36;OwnerIDs=38;</Item>
    <Item Key="Filter">Open</Item>
    <Item Key="Time">Age</Item>
    <Item Key="Limit">10</Item>
    <Item Key="Permission">rw</Item>
    <Item Key="Block">ContentLarge</Item>
    <Item Key="Group"></Item>
    <Item Key="Default">1</Item>
    <Item Key="CacheTTLLocal">0.5</Item>
   </Hash>
  </Setting>
 </ConfigItem>
</otrs_config>

When I added the XML file, enabled it in SysConfig, it looked great on the dashboard. However, one user said his display of this dashlet shown owners other than the ones specified. I was stymied, then he said he had clicked "All". My dashlet was showing just the specific owners, then when I clicked "All" in the header above it started to show the same incorrect view that he had.

What's up with that? Why does all break the criteria I set in the dashlet? Is there a way to go back to the original view? I tried removing/readding the dashlet in my user preference, but it comes back incorrect now.

??

[knischan]

Anyone have any idea?

[knischan]

bump. Still haven't figured it out.