For some reason, when my customers generate a ticket, it does not email them confirmation with ticket number. Is this normal? If not, can someone assist with how to set that up correctly?
Sorry .. pretty new to OTRS, but love it .. Just trying to work out the kinks.
Customer notifications
Moderator: crythias
Re: Customer notifications
you need to assign an auto response to the Queue
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"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
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rsasurfer
- Znuny newbie
- Posts: 7
- Joined: 22 Mar 2012, 22:09
- Znuny Version: 31100
- Real Name: Richard
- Company: ARC Technologies, LLC
Re: Customer notifications
Thank you ..