[Solved] FAQ Approval - Permission Denied

[adupre01]

Sorry if this is a double post. I tried posting yesterday and today it seems to be gone.

Situation:

I've created a role called FAQ Approval/Manager which has RW permissions to the faq, faq_admin, and faq_approval groups. We have several agents in that role. When an FAQ article is created OTRS auto generates a ticket requesting they review and approve the article before it can be published. When they open the FAQ article through the link inside the ticket and click submit (regardless of whether or not they have set Approval to Yes or No) OTRS throws the following error.

Permission denied to access property 'Core'

I've attached a screenshot of the actual error.

What I've tried:

Using my admin account I did not receive that error. I then used our test account with the same permissions that our agents have and I did receive the error when I was using Firefox and Internet Explorer, but not when I was using Chrome. Then, for no apparent reason (I hadn't done anything yet except test), I stopped receiving the error while using the test account.

Our other two agents are still receiving the error. I've had them try clearing their cache and, restart their computers. I've removed and then added them back to the role in attempt to reset their permissions (they have since logged out and logged back in).

Other info:

Also one interesting thing is that OTRS pops-up login box when clicking on the FAQ article approve link within the ticket.

The error occurs when the submit button is hit on the FAQ article page. This causes OTRS to think there has been a change to the article and generates another ticket for FAQ approval causing duplicate tickets.

[adupre01]

More information after slightly more methodical testing. I found the below bug report that sounded similar to the problem I am experiencing but it was old, had no replies/activity, and so I was unsure if it was the same problem.

http://bugs.otrs.org/show_bug.cgi?id=7345

On a clean computer using an account with only the permissions to FAQ_Approval.
Internet Explorer 8
Opening link in new window yielded the error but the FAQ article was still approved.
Opening link in new tab yielded the error but the FAQ article was still approved.

Chrome (v18)
Opening link in new window did not give the error and the FAQ article was approved.
Opening link in new tab yielded the error but the FAQ article was still approved.
Again, tried opening link in new window and it did not give the error and the FAQ article was approved.

Firefox (v11)
When opening the link in new window, Firefox gave a certificate warning. After clicking the "trust this site anyways" option Firefox did not display the usual "permission denied... js" error.

(Error code: sec_error_unknown_issuer)

Using this insight I went into IE and added our otrs site as a trusted site and the error no longer appeared in that browser.

Does this mean it is an a problem with the way we've setup our server? On our test machine (which is the same version and configuration) the error does not appear during the FAQ approval process.

[adupre01]

Alright, this is a non-issue. We had a certificate issued for an address and not the other for our server and I was using the wrong one. This was a certificate/security problem and not a problem with OTRS.

Thanks all

[Adelaide]

I also have created a role called FAQ Approval.and still have some question for me to understand .and by this form .we have learn a lot fo things.

[adupre01]

If you still have question please create another thread. I know some things from my own experience and would try to help if I can.