move ticket between queues

[branoma]

Hello,
I need to set up two settings.
1. set for each moved ticket between queues default status "new" (e.g. move opened ticket from queue xxx to queue yyy after moving to yyy ticket status is new) without agent interaction (no manual set up from agent side)
2. set for each moved ticket between queues default owner to system (e.g. move opened ticket from queue xxx to queue yyy after moving to yyy new owner is system, origin was agent xy) also without agent interacion
Thank you for advice

[ferrosti]

Have a look at
Frontend::Agent::Ticket::ViewMove => Ticket::DefaultNextMoveStateType
in your SysConfig.