Is it possible to create custom kind of tickets ?

[StephanF]

Hi there,

OTRS comes from with 2 kind of build-in tickets : Phone and email.

I would like to create a new kind of ticket with only 3 fields :

-date
-queue <-- Selection of one of the queue
-root cause <-- selection from a closed list


Is that possible ?

Thank for any assistance

Stephan

[yuri0001]

There necessarily of direct understanding of the term "Phone".
You can configure set of fields for Phone ticket in Frontend::Agent::Ticket::ViewPhoneNew as you want.
Web-ticket from customer interface - is near your needs.

[StephanF]

Hi Yuri,

Thx for your answer.

There necessarily of direct understanding of the term "Phone".

Sorry but you lost me here. What do you mean ?

You can configure set of fields for Phone ticket in Frontend::Agent::Ticket::ViewPhoneNew as you want.

Ok thank you.
So there is no way to add a new kind of ticket, too bad.
I will try that to re use the phone ticket

Web-ticket from customer interface - is near your needs.

hum... it is suppose to be used by internal agents... but maybe I can also declared them as customers.
I will give it a try too (well if I manage to activate the customer web interface !!)


Thx again

Stephan