Is it possible for an agent to change the service from what the customer has specified?
I tried in ticket zoom screen(priority,note,etc). I changed it there but it is not getting updated in ticket information. Any reason for that? Please help
Change Service in Agent Ticket Zoom[solved]
Moderator: crythias
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atoajay
- Znuny newbie
- Posts: 30
- Joined: 03 Apr 2012, 20:28
- Znuny Version: 3.0.8
- Real Name: Ajay Ghose
- Company: GAVS
Change Service in Agent Ticket Zoom[solved]
Last edited by atoajay on 12 Jul 2012, 01:33, edited 1 time in total.
-
atoajay
- Znuny newbie
- Posts: 30
- Joined: 03 Apr 2012, 20:28
- Znuny Version: 3.0.8
- Real Name: Ajay Ghose
- Company: GAVS
Re: Change Service in Agent Ticket Zoom
The issue was that i installed queue<->services, it had a bug 
Uninstalled it and it worked
Uninstalled it and it worked