New module: TicketAttachments
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New module: TicketAttachments
I've uploaded a new module to OPAR: TicketAttachments http://opar.perl-services.de/bin/index. ... ttachments
This module shows a new widget in AgentTicketZoom that lists all attachments of a ticket.
This module shows a new widget in AgentTicketZoom that lists all attachments of a ticket.
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Re: New module: TicketAttachments
Aloha,
this is a nice Module so I installed it
Now i have a question:
Can I tell the module that it should not display at the top of the sidebar, but at the bottoom?
I have found out that the OutputFilters are calculated in the file Layout.pm (FilterElementPost), but at my system your module is the only module to be shown.
this is a nice Module so I installed it

Now i have a question:
Can I tell the module that it should not display at the top of the sidebar, but at the bottoom?
I have found out that the OutputFilters are calculated in the file Layout.pm (FilterElementPost), but at my system your module is the only module to be shown.
Live: OTRS 3.3.8, ITSM 3.3.8, in vm
Test: otrs 3.3.8, ITSM
OS: RedHat 6.5 64Bit, Apache: 2.2.15, MySQL 5.5.38, Perl: 5.10.1, mod_Perl 2.0.4
Test: otrs 3.3.8, ITSM
OS: RedHat 6.5 64Bit, Apache: 2.2.15, MySQL 5.5.38, Perl: 5.10.1, mod_Perl 2.0.4
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Re: New module: TicketAttachments
Not yet, but this is a really good feature request. I try to implement it this weekend...
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Re: New module: TicketAttachments
The version 0.0.4 should hit OPAR in a few minutes. With that version you can define if it is placed at the top or at the botton of the sidebar...
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Re: New module: TicketAttachments
I just released a new "Pro version" (http://otrs.perl-services.de/pro_pakete ... ments.html - german) of that module with new features:
* define where the widget is shown (top/bottom of sidebar column) -- also in Community version
* rename attachments
* exclude files from attachment list based on filename
* define where the widget is shown (top/bottom of sidebar column) -- also in Community version
* rename attachments
* exclude files from attachment list based on filename
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Re: New module: TicketAttachments
Nice one, it is working well.
Good and quick work. Well done.
Good and quick work. Well done.
Live: OTRS 3.3.8, ITSM 3.3.8, in vm
Test: otrs 3.3.8, ITSM
OS: RedHat 6.5 64Bit, Apache: 2.2.15, MySQL 5.5.38, Perl: 5.10.1, mod_Perl 2.0.4
Test: otrs 3.3.8, ITSM
OS: RedHat 6.5 64Bit, Apache: 2.2.15, MySQL 5.5.38, Perl: 5.10.1, mod_Perl 2.0.4
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Re: New module: TicketAttachments
I just released a new "Pro version" (http://otrs.perl-services.de/pro_pakete ... ments.html - german) of that module with a new feature:
- search for attachments: You can search for attachments by their name...
- search for attachments: You can search for attachments by their name...
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Re: New module: TicketAttachments
Two Updates:
Pro Version: Reuse ticket attachments in AgentTicketCompose and AgentTicketForward.
Community Version: Added the delete and rename functionality from the Pro Version. http://opar.perl-services.de/bin/index. ... ttachments
Pro Version: Reuse ticket attachments in AgentTicketCompose and AgentTicketForward.
Community Version: Added the delete and rename functionality from the Pro Version. http://opar.perl-services.de/bin/index. ... ttachments
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Re: New module: TicketAttachments
Hi reneeb,
It could not work on framework 3.2.x
It could not work on framework 3.2.x
OTRS 3.x, 4.x on CentOS/Windows
MySQL database
External customer backend with MySQL, MSSQL
Customization
MySQL database
External customer backend with MySQL, MSSQL
Customization
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Re: New module: TicketAttachments
I haven't tested it on 3.2.x yet...
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Re: New module: TicketAttachments
I released a version that runs on OTRS 3.0.x, 3.1.x and 3.2.x. This version fixes a problem with the config: In newer OTRS versions one should define for which templates an outputfilter is valid. Otherwise you'll find a lot of warnings in the logs. The new version adds this config setting.
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