Aufgaben verwalten

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retoks
Znuny newbie
Posts: 2
Joined: 02 May 2012, 14:25
Znuny Version: 3.1.3

Aufgaben verwalten

Post by retoks »

Hallo bei aufgaben verwalten habe ich diesen fehler:

Backend ERROR: OTRS-CGI-10 Perl: 5.10.1 OS: linux Time: Wed May 2 14:26:51 2012 Message: Attention: Can't run GenericAgent Job 'junk' because no search attributes are used!. Traceback (30162): Module: Kernel::System::GenericAgent::JobRun (v1.81) Line: 439 Module: Kernel::Modules::AdminGenericAgent::Run (v1.102) Line: 89 Module: Kernel::System::Web::InterfaceAgent::Run (v1.64) Line: 868 Module: /opt/otrs/bin/cgi-bin/index.pl (v1.90) Line: 46


und bei softwarepaketen aktuallesieren / installieren diesen fehler:

Backend ERROR: OTRS-CGI-10 Perl: 5.10.1 OS: linux Time: Wed May 2 14:27:18 2012 Message: Can't locate HTTP/Date.pm in @INC (@INC contains: /opt/otrs/bin/Custom /opt/otrs/bin/Kernel/cpan-lib /opt/otrs/bin /opt/otrs/bin/cgi-bin/../../Custom /opt/otrs/bin/cgi-bin/../../Kernel/cpan-lib /opt/otrs/bin/cgi-bin/../.. /etc/perl /usr/local/lib/perl/5.10.1 /usr/local/share/perl/5.10.1 /usr/lib/perl5 /usr/share/perl5 /usr/lib/perl/5.10 /usr/share/perl/5.10 /usr/local/lib/site_perl .) at /opt/otrs/bin/cgi-bin/../../Kernel/cpan-lib/LWP/UserAgent.pm line 12. BEGIN failed--compilation aborted at /opt/otrs/bin/cgi-bin/../../Kernel/cpan-lib/LWP/UserAgent.pm line 12. Compilation failed in require at /opt/otrs/bin/cgi-bin/../../Kernel/System/WebUserAgent.pm line 17. BEGIN failed--compilation aborted at /opt/otrs/bin/cgi-bin/../../Kernel/System/WebUserAgent.pm line 17. Compilation failed in require at /opt/otrs/bin/cgi-bin/../../Kernel/System/Package.pm line 23. BEGIN failed--compilation aborted at /opt/otrs/bin/cgi-bin/../../Kernel/System/Package.pm line 23. Compilation failed in require at /opt/otrs/bin/cgi-bin/../../Kernel/Modules/AdminPackageManager.pm line 19. BEGIN failed--compilation aborted at /opt/otrs/bin/cgi-bin/../../Kernel/Modules/AdminPackageManager.pm line 19. Traceback (30233): Module: Kernel::System::Web::InterfaceAgent::Run (v1.64) Line: 191 Module: /opt/otrs/bin/cgi-bin/index.pl (v1.90) Line: 46

Betriebsystem: Linux debian 6

kann mir ja wer helfen?


LG ReToKs
Wolfgangf
Znuny ninja
Posts: 1029
Joined: 13 Apr 2009, 12:26
Znuny Version: 6.0.13
Real Name: Wolfgang Fürtbauer
Company: PBS Logitek GmbH
Location: Pinsdorf

Re: Aufgaben verwalten

Post by Wolfgangf »

ad 1) die Fehlermeldung sagt es schon: Can't run GenericAgent Job 'junk' because no search attributes are used; also den job richtig definieren - sprich Suchkriterien eingeben
ad 2) perl -MCPAN -e 'install HTTP::Date' sollte das Problem erledigen
Produktiv:
OTRS 6.0.13/ ITSM 6.0.13
OS: SUSE Linux (SLES 12, Leap), MySql 5.5.x, 5.6.x
Windows 2012 AD Integration (agents and customers), Nagios integration (incidents, CMDB), Survey, TimeAccounting
retoks
Znuny newbie
Posts: 2
Joined: 02 May 2012, 14:25
Znuny Version: 3.1.3

Re: Aufgaben verwalten

Post by retoks »

Problem 1 ist gelöst danke dir

perl -MCPAN -e 'install HTTP::Date' sollte das Problem erledigen

das habe ich gemacht fehler ist dennoch vorhanden.


Hoppla. Es ist ein Fehler aufgetreten.
Fehlermeldung: Can't locate HTTP/Date.pm in @INC (@INC contains: /opt/otrs/bin/Custom /opt/otrs[..]

Please contact your administrator.

Sie können oder zurück zur vorhergehenden Seite.
Fehlerdetails
Backend ERROR: OTRS-CGI-10 Perl: 5.10.1 OS: linux Time: Thu May 3 12:56:05 2012 Message: Can't locate HTTP/Date.pm in @INC (@INC contains: /opt/otrs/bin/Custom /opt/otrs/bin/Kernel/cpan-lib /opt/otrs/bin /opt/otrs/bin/cgi-bin/../../Custom /opt/otrs/bin/cgi-bin/../../Kernel/cpan-lib /opt/otrs/bin/cgi-bin/../.. /etc/perl /usr/local/lib/perl/5.10.1 /usr/local/share/perl/5.10.1 /usr/lib/perl5 /usr/share/perl5 /usr/lib/perl/5.10 /usr/share/perl/5.10 /usr/local/lib/site_perl .) at /opt/otrs/bin/cgi-bin/../../Kernel/cpan-lib/LWP/UserAgent.pm line 12. BEGIN failed--compilation aborted at /opt/otrs/bin/cgi-bin/../../Kernel/cpan-lib/LWP/UserAgent.pm line 12. Compilation failed in require at /opt/otrs/bin/cgi-bin/../../Kernel/System/WebUserAgent.pm line 17. BEGIN failed--compilation aborted at /opt/otrs/bin/cgi-bin/../../Kernel/System/WebUserAgent.pm line 17. Compilation failed in require at /opt/otrs/bin/cgi-bin/../../Kernel/System/Package.pm line 23. BEGIN failed--compilation aborted at /opt/otrs/bin/cgi-bin/../../Kernel/System/Package.pm line 23. Compilation failed in require at /opt/otrs/bin/cgi-bin/../../Kernel/Modules/AdminPackageManager.pm line 19. BEGIN failed--compilation aborted at /opt/otrs/bin/cgi-bin/../../Kernel/Modules/AdminPackageManager.pm line 19. Traceback (24125): Module: Kernel::System::Web::InterfaceAgent::Run (v1.64) Line: 191 Module: /opt/otrs/bin/cgi-bin/index.pl (v1.90) Line: 46
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