Open Ticket Block

[Magyman11]

Hey All!
I looked all over the form but did not see anything that matched this. We have been running on OTRS for 6 months or so now, and we love it; but initially I edited the config.pm script/mysql db to meet the needs of fields we needed for our customers. We also changed it so that you can search by multiple fields in the customer area. Since doing that the Open Ticket link in the customer information pane shows almost all of the open tickets. I would assume the search is based off of customer user which is now compiled of multiple fields. Can anyone tell me where this file is located, or a way to edit it from the dashboard so that I can have it search by a single specific field so this function can work again?
Thanks
Jeff

[yuri0001]

Hi!
The Customer ticket pane usually displayed two values - open tickets for this customer & open tickets for CustomerID. If customerID is uniqe for each customer, this values must be equal. If CustomerID is used as Company ID & some customers use one this ID, the customer pane will displayed number of open tickets for this ID and for customer.
Sorry my bad English

[Magyman11]

Is there anyway to alter that from just one or the other? Current fields I am using in the config.pm is:
# customer #
CustomerID => 'customer_id',
CustomerValid => 'valid_id',
CustomerUserListFields => [ 'login', 'customer_id', 'store_number', 'email' ],

# CustomerUserListFields => ['login', 'store_number' , 'city' , 'email' , 'customer_id'],
CustomerUserSearchFields => [ 'login', 'store_number', 'city', 'customer_id' ],
CustomerUserSearchPrefix => '*',
CustomerUserSearchSuffix => '*',
CustomerUserSearchListLimit => 250,
CustomerUserPostMasterSearchFields => ['email'],
CustomerUserNameFields => [ 'login', 'customer_id', 'city' ],
CustomerUserEmailUniqCheck => 1,

Maybe I had just set this up wrong? I was wanting to be able to search by customer_id, login, store_number, and city.