X-OTRS-Headers for Dynamic Fields - SOLVED

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kruegerM
Znuny expert
Posts: 213
Joined: 02 Dec 2010, 16:53
Znuny Version: 6.0.29
Real Name: Marc
Company: National Jewish Health
Location: Denver, CO

X-OTRS-Headers for Dynamic Fields - SOLVED

Post by kruegerM »

In 3.0 we used several x-headers for the freetext fields to populate fields in the database based on forms received in email. For example:
X-OTRS-TicketKey5: <label>
X-OTRS-TicketValue5: <value>

Is this possible in 3.1?
I've tried
X-OTRS-DynamicField-TicketFreeText5: <value>
X-OTRS-TicketFreeText5: <value>

Would really like to keep using our custom forms for specialized requests. I've found reference that use of X-OTRS-DynamicField-<DynamicFieldName>: [additional info value]
Depends on Dynamic Field configuration
But can't seem to find configuration information/examples...

Am I chasing a non-existant function or just missing the boat completely?
As always - any help is greatly appreciated!
Last edited by kruegerM on 09 May 2012, 21:06, edited 1 time in total.
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kruegerM
Znuny expert
Posts: 213
Joined: 02 Dec 2010, 16:53
Znuny Version: 6.0.29
Real Name: Marc
Company: National Jewish Health
Location: Denver, CO

Re: X-OTRS-Headers for Dynamic Fields SOLVED

Post by kruegerM »

seek and find
updated the Core::Postmaster admin section to include the DynamicField-..... information and all is well.
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