OTRS LDAP Support

[jlodense]

Good Evening All,

I've run into an interesting issue. Currently running CentOS 5.8 with OTRS 3.1.4-01 connecting to W2K3 AD LDAP. While working on the agent authentication configuration I've run into a problem. I can authenticate once via LDAP then I receive the following error:

ERROR: OTRS-CGI-10 Perl: 5.8.8 05:

Message: Search failed! 00000000: LdapErr: DSID-0C090627, comment: In order to perform this operation a successful bind must be completed on the connection., data 0, vece^@

What's interesting is that if I use a user id that has not logged in before it fails saying user cannot be found.

In addition to this, I'm receiving a message: Module Digest/SHA.pm not found!

Any and all assistance is appreciated!

[jlodense]

Update: It would appear that upon initial login my password is wiped. I would suspect it's a result of:

Message: Module Digest/SHA.pm not found!

[Wolfgangf]

How about installing the Module with

Code: Select all

perl -MCPAN -e 'install Digest::SHA'

[jlodense]

That worked to resolve the Digest/SHA.pm error message. Still receiving the following message, though:

Message: Search failed! 00000000: LdapErr: DSID-0C090627, comment: In order to perform this operation a successful bind must be completed on the connection., data 0, vece^@

Any thoughts?

I've tried calling out the full location of my authentication user along with other variations username@domain.com and DOMAIN\username.