We want to utilize the Customer portal and up to now the users can see their own tickets under both "my tickets" and "Company Tickets"
The config.pm containts this config for the users
Code: Select all
###############################################
#LDAP CustomerUser - Netherlands
################################################
# # use customer company support (reference to company, See CustomerCompany settings)
CustomerCompanySupport => 1,
#(customer user database backend and settings)
$Self->{CustomerUser1} = {
Name => 'LDAP ABG NL',
Module => 'Kernel::System::CustomerUser::LDAP',
Params => {
Host => 'certain host',
BaseDN => 'something',
SSCOPE => 'sub',
UserDN =>'CN=CMNOTRS',
UserPw => 'password',
#Alwaysfilter is required othrwise we see all objects in the database and we want only to see users.
#AlwaysFilter => '(objectCategory=CN=Person,CN=Schema,CN=Configuration,DC=intranet,DC=msd)'
AlwaysFilter => '(&(!(objectClass=Computer))(!(objectClass=Group))(!(userAccountControl:1.2.840.113556.1.4.803:=2)))',
},
# customer unique id
CustomerKey => 'sAMAccountName',
# customer #
[b]CustomerID => 'mail',[/b]
CustomerUserListFields => ['sAMAccountName','displayName','mail'],
CustomerUserSearchFields => ['sAMAccountName','displayName','mail'],
CustomerUserSearchPrefix => '',
CustomerUserSearchSuffix => '*',
CustomerUserSearchListLimit => 250,
CustomerUserPostMasterSearchFields => ['mail'],
CustomerUserNameFields => ['givenname', 'sn'],
CustomerUserExcludePrimaryCustomerID => 0,
# add a ldap filter for valid users (expert setting)
CustomerUserValidFilter => '(!(description=locked))',
# admin can't change customer preferences
AdminSetPreferences => 0,
Map => [
# note: Login, Email and CustomerID needed!
# var, frontend, storage, shown, required, storage-type
#[ 'UserSalutation', 'Title', 'title', 1, 0, 'var' ],
[ 'UserLogin', 'Login', 'sAMAccountName', 1, 1, 'var' ],
[ 'UserFirstname', 'First name', 'givenname', 1, 1, 'var' ],
[ 'UserLastname', 'Last name', 'sn', 1, 1, 'var' ],
[ 'UserDisplayName', 'Display Name', 'displayName', 1, 0, 'var' ],
[ 'UserDescription', 'User Description', 'description', 1, 0, 'var' ],
[ 'UserOffice', 'Office', 'physicalDeliveryOfficeName', 1, 0, 'var' ],
[ 'UserCountry', 'Country', 'co', 1, 0, 'var' ],
[ 'UserPhone', 'Phone', 'telephonenumber', 1, 0, 'var' ],
[ 'UserEmail', 'Email', 'mail', 1, 1, 'var' ],
[b] [ 'UserCustomerID', 'CustomerID', 'mail', 0, 1, 'var' ],
[ 'UserCustomerIDs', 'CustomerIDs', 'physicalDeliveryOfficeName', 1, 0, 'var', '', 0 ],[/b]
[ 'UserTitle', 'Job Title', 'Title', 1, 1, 'var' ],
[ 'UserDepartment', 'Department', 'Department', 1, 0, 'var' ],
[ 'UserCompany', 'Company', 'company', 1, 0, 'var' ],
[ 'UserManager', 'Manager', 'manager', 1, 0, 'var' ],
],
};
I have read many articles on the forum. simplest solution us to using for "customerID" the physicalDeliveryOfficeName attribute, but i don't want to go that route.
Why is there something as UserCustomerIDs', 'CustomerIDs for LDAP when it's not being used?? yeah in the customer details i can see it's being filled butt it's not being used in any configuration file/option in order to have simply utilize the UserCustomerIDs in the customerportal.
When i see the ticket table structure it only holds:
customer_id & customer_user_id
Customer id is filled with : emailadres
customer_user_id is filled with the loginname of the user.
Why is there not a field : UserCustomerIDs which is filled with the (in my case) physicalDeliveryOfficeName attribute ?
that way there would be a option for my to have OTRS customer portal display all the tickets for that physicalDeliveryOfficeName / department
So after a long story my question is:
How can i use " UserCustomerIDs" in Customerportal.??
Without using the department in the UserCustomerID
Many thanks already and i i need to provide more details just let me know
btw im using OTRS 3.010
