ConfigItem Hierarchy?

[Karlos40]

Hi, Once you have setup your ConfigItems and their associated links, is it possible to produce a Hierarchy, or do all the Classes have to remain at the same level in the 'ConfigItem'?

[yuri0001]

Hi!
What kind of hierarchy you mean?
One - may be - all CI's of one customer - it may be done by creating more class - as Workplace and link him with customer's CI's
Another, for example - hierarchy of Network units/
What a purpose?

[Karlos40]

In order to generate a physical mapping if possible via export. I know there is a hierarchy created once you have setup the relationships, but just wondered if there was a simple way to see / represent the Config.

[yuri0001]

There are no available things to do it via Config.
Try to see KIX4OTRS. http://opar.perl-services.de/bin/index. ... T/KIX4OTRS
http://www.cape-it.de/home.html

[massimobianchi]

HI,
to handle some hierarchy I used the location in the CMDB.

I setup top level location as the customer name, and after that linked the CI with the false location rappresenting the customer.

More links could be handled this way, but since OTRS is not structured in this way I did not want to force it too much.

[yuri0001]

Also, you can see and use OPAR module ITSM-CIAttrbuteCollection. It added some additional attributes in CI description which modeling some as hierarchy.

[Karlos40]

I now understand that someone has developed a ITSM package 'ITSMTrace', which can be freely downloaded and run with versions 3.1.4 upwards. This creates a text file of your CI Classes, and then if you run it through another application, again freely available to download, called Graphiz, you can represent your Config. as a netwrok hierarchy. Haven't done it yet, as need to upgrade OTRS first, but it will hopefully be a visual way to check the CI relationships!?

[brann]

To see the relationships between CIs within OTRS, you can use the free OTRS-based module KIX4OTRS. After you install it, you will get the so called CI graph within the single CI view. It is an overview of CIs that are related to the chosen CI. You can choose the depth and CI-class of the CIs displayed in the graph. The graph can be downloaded as a svg-file as well. Furthermore, you can compare versions of single CI to see what (= which attributes) has been changed comparing chosen versions of a single object. That's just a few additional functionalities you can use freely with KIX4OTRS.

We have been developing KIX4OTRS for different versions of OTRS, the overview can be found here:
http://www.cape-it.de/all-versions.html

Here you'll find a list of additional modules that are business-related and include maintenance:
http://www.cape-it.de/maintained-additi ... 4otrs.html

Here you'll find a list of additional and free community modules for OTRS that we have developed yet:
http://www.cape-it.de/all-additional-modules.html
(among all already noticed ITSM-CIAttributeCollection)