Hi
I migrated from otrs 3.0.9 to 3.1.5.
All sounds fine, after I migrated the DB (postgres 8.4), but I didn't find how the ticket are linked to the dynamic fields created.
This information is viatl for me, because I have many automated reports using specific sql select. So before to migrate the production installation I have to modify any
select to output the right informations.
best regards
OTRS 3.1.5 where is the link ticket-Dynamic Fields
Moderator: crythias
-
- Znuny newbie
- Posts: 76
- Joined: 23 Feb 2011, 15:43
- Znuny Version: 3.1.5
- Real Name: Stefano Boccanera
- Company: I.Conseils (self-employee)
- Location: Rome (Italy)
OTRS 3.1.5 where is the link ticket-Dynamic Fields
Stefano Boccanera
OTRS : 3.1.5
ITSM : 3.1
S.O : RH
RDBMS : Postgres
OTRS : 3.1.5
ITSM : 3.1
S.O : RH
RDBMS : Postgres
Re: OTRS 3.1.5 where is the link ticket-Dynamic Fields
have a look at the database structure provided in the doc folder
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
-
- Znuny newbie
- Posts: 76
- Joined: 23 Feb 2011, 15:43
- Znuny Version: 3.1.5
- Real Name: Stefano Boccanera
- Company: I.Conseils (self-employee)
- Location: Rome (Italy)
Re: OTRS 3.1.5 where is the link ticket-Dynamic Fields
Hi jojojojo wrote:have a look at the database structure provided in the doc folder
I just saw to the OTRSDatabaseDiagram.png, but no link relation is depicted btw ticket and dynamic_field or dynamic_field_value tables.
I suspect, after a very brief cross analysis, that object_id column into dynamic_field_value table contains the ticket id reference.
A extend analysis is very huge for me, so it's possible to redirect the question to development team to check if the above assumption is right?
best regards
Stefano Boccanera
OTRS : 3.1.5
ITSM : 3.1
S.O : RH
RDBMS : Postgres
OTRS : 3.1.5
ITSM : 3.1
S.O : RH
RDBMS : Postgres
Re: OTRS 3.1.5 where is the link ticket-Dynamic Fields
object id will reference article id or ticket id depending on the type of the freefield.
you can also use the developer mailing list or irc channel on freenode for these questions
you can also use the developer mailing list or irc channel on freenode for these questions
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com