[Solved] Email Ticket Type Set to Invalid "Default" Type
Moderator: crythias
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adupre01
- Znuny newbie
- Posts: 73
- Joined: 09 Jun 2011, 18:22
- Znuny Version: 3.0
- Real Name: Andre
- Company: Hamline University
[Solved] Email Ticket Type Set to Invalid "Default" Type
Hello, I've set the Type "Default" to be invalid since we wanted to define our own types. However, when an new email ticket comes in the type is set to "Default". I've poked around in the sysconfig but I haven't been able to see where to change this setting. Does anyone know where I can set the type of new email tickets?
Last edited by adupre01 on 04 Jun 2012, 15:57, edited 1 time in total.
OTRS 3.1.3 + ITSM 3.1.1 + FAQ 2.1.2 + Survey 2.1.3, Redhat
Re: Email Ticket Type Set to Invalid "Default" Type
you need to do visa Postmaster Filter
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
-
adupre01
- Znuny newbie
- Posts: 73
- Joined: 09 Jun 2011, 18:22
- Znuny Version: 3.0
- Real Name: Andre
- Company: Hamline University
Re: Email Ticket Type Set to Invalid "Default" Type
Thanks.
I setup one saying Body = "[space]", so every mail, then X-OTRS-Type = "incident".
I setup one saying Body = "[space]", so every mail, then X-OTRS-Type = "incident".
OTRS 3.1.3 + ITSM 3.1.1 + FAQ 2.1.2 + Survey 2.1.3, Redhat