[SOLVED] Link types to different queues

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jschlueter
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Posts: 88
Joined: 16 May 2012, 18:50
Znuny Version: 4.0.4
Real Name: Justin Schlueter
Company: Kimberly Area School District

[SOLVED] Link types to different queues

Post by jschlueter »

We are a school district and our Help Desk and our Library use the ticket system. However, I would like when users go to our portal and select the Library Queue it shows specific Types for the Library Queue and if they select the Help Desk Queue it will show different Types specific to the Help Desk. Is this possible? Thanks
Last edited by jschlueter on 15 Jan 2013, 20:50, edited 1 time in total.
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jojo
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Re: Link types to different queues

Post by jojo »

Check out the ACLs for this

http://doc.otrs.org/3.0/en/html/acl.html
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