Change pending time at Forward ticket not work

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borisnikitic
Znuny newbie
Posts: 9
Joined: 02 Nov 2011, 20:20
Znuny Version: 3.0.9

Change pending time at Forward ticket not work

Post by borisnikitic »

At forward ticket I can set or change ticket state to pending and set the Pending Date.
But the pending time is not saved. Whats the problem ?
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jojo
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Re: Change pending time at Forward ticket not work

Post by jojo »

what is your OTRS version?
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master

Never change Defaults.pm! :: Blog
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borisnikitic
Znuny newbie
Posts: 9
Joined: 02 Nov 2011, 20:20
Znuny Version: 3.0.9

Re: Change pending time at Forward ticket not work

Post by borisnikitic »

OTRS 3.1.3
ITSM 3.1.2
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jojo
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Joined: 26 Jan 2007, 14:50
Znuny Version: Git Master
Contact:
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Re: Change pending time at Forward ticket not work

Post by jojo »

please upgrade to 3.1.6
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master

Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
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borisnikitic
Znuny newbie
Posts: 9
Joined: 02 Nov 2011, 20:20
Znuny Version: 3.0.9

Re: Change pending time at Forward ticket not work

Post by borisnikitic »

Thank you after the update to 3.1.6 it works
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jojo
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Posts: 15020
Joined: 26 Jan 2007, 14:50
Znuny Version: Git Master
Contact:
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Re: Change pending time at Forward ticket not work

Post by jojo »

From the Changes file:

- 2012-04-06 Fixed bug#8370 - AgentTicketForward does not set pending date for pending states.

(it was fixed in 3.1.4)
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master

Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
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