ZZZauto.pm and RAW queue

[glotrs]

Hi all,
during otrs installation I followed the steps of http://localhost/otrs/installer.pl, I configured "Mail configuration" section, for outbound purpose (want to configure noreply@mycompany.com as sender email for entire system), but i configured inbound email also.
I foud that the system automatically fetch inbox of noreply@.... placing xx ticket in raw queue, is there a way to change this settings (i can't found these by web interface) or to deny fetching??
Many thanks

Gloria

[CSL]

Hi,

The system will fetch fetch email from any configured postmaster mail accounts. It does this with a cron job that is set to run every 10 minutes by default. You can see these mail accounts by going into the admin part of the interface and clicking on 'PostMaster Mail Accounts'.

If you don't want it to fetch any mail from a certain address, either disable it (set it to invalid) or delete it from there.

[glotrs]

Thank you for quick reply, i had already searched there, but under "admin -> PostMaster Mail Accounts PostMaster Mail Accounts" there is no noreply@xxxx account available.

[CSL]

The system will only fetch mail from accounts that are listed in that section.

If you're not sure what is going on, you can prevent OTRS from fetching mail by either stopping the cron service or commenting out the PostMasterMailAccount cron job.

If your system is importing mail, it must be from one of the addresses listed in PostMaster Mail Accounts. Check the OTRS log to see where it has fetched the mail from.