Hi,
Is there a way to assign change to some group and in that way prevent some special changes from being viewed by some less permitted agents?
Group permissions for changes
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MarianTheBarbarian
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crythias
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Re: Group permissions for changes
Are you talking about Change Items (ITSM) or modifications to tickets (if the latter, I'd suggest splitting the ticket to a queue that handles the hidden details.)
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MarianTheBarbarian
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- Real Name: Piotr Małek
Re: Group permissions for changes
Thanks for Your reply.
Im talking about ITSM changes, Im new to OTRS and Im trying to get to know all its cans and won'ts. The whole permission thing is quite important.
As I go through doc and click on my test instance only element from ITSM that fits into the role/group schema is CI class. I am wondering weather thats the way it is, Im missing something, or it has to be enabled in sysconfig.
Im talking about ITSM changes, Im new to OTRS and Im trying to get to know all its cans and won'ts. The whole permission thing is quite important.
As I go through doc and click on my test instance only element from ITSM that fits into the role/group schema is CI class. I am wondering weather thats the way it is, Im missing something, or it has to be enabled in sysconfig.