Ticket Number Formatting

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ohmygoh
Znuny newbie
Posts: 8
Joined: 07 Jun 2012, 03:10
Znuny Version: OTRS 3.1

Ticket Number Formatting

Post by ohmygoh »

Hi,

Currently by default the Ticket number is about 16 digit, which is combination of date & auto incremental ticket Id(8 digits).
but i want a combination of date + 4 digits of auto. Example:

2012063110000016 to 201206310016


Thanks.
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