Hi everybody,
I have a problem with email notification. One user was assigned as agent to few groups with all rights. After a while agent is transferred to another groups and is removed from old. However mail notifications from old groups are still arrived to this user even he is no longer member of this groups. What I did wrong?
email notification problem
Moderator: crythias
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adupre01
- Znuny newbie
- Posts: 73
- Joined: 09 Jun 2011, 18:22
- Znuny Version: 3.0
- Real Name: Andre
- Company: Hamline University
Re: email notification problem
Is it maybe a setting in the Agent Preferences? If they've selected those queues in their My Queues they can still get notifications about them.
OTRS 3.1.3 + ITSM 3.1.1 + FAQ 2.1.2 + Survey 2.1.3, Redhat
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ivicav
- Znuny newbie
- Posts: 21
- Joined: 12 Jun 2012, 14:16
- Znuny Version: 5.0.1
- Real Name: Ivica Vujovic
- Company: BELIT
Re: email notification problem
Unfortunately no. It was first hing I checked. 
However, even I tried to disable mail notification on agent account I was still receiving notifications mentioned before.
However, even I tried to disable mail notification on agent account I was still receiving notifications mentioned before.
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adupre01
- Znuny newbie
- Posts: 73
- Joined: 09 Jun 2011, 18:22
- Znuny Version: 3.0
- Real Name: Andre
- Company: Hamline University
Re: email notification problem
What version are you running? if you are not on 3.1.6 you should probably upgrade since there are a bunch of bugfixes and other good things in it.
OTRS 3.1.3 + ITSM 3.1.1 + FAQ 2.1.2 + Survey 2.1.3, Redhat
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crythias
- Moderator
- Posts: 10170
- Joined: 04 May 2010, 18:38
- Znuny Version: 5.0.x
- Location: SouthWest Florida, USA
- Contact:
Re: email notification problem
Check also "Roles".
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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-
ivicav
- Znuny newbie
- Posts: 21
- Joined: 12 Jun 2012, 14:16
- Znuny Version: 5.0.1
- Real Name: Ivica Vujovic
- Company: BELIT
Re: email notification problem
It was problem with mail server. It somehow set my address as mail to forward everything from support mail. Sorry for late answer I just forgot about that.