[SOLVED] Minimum Permissions to Assign Responsible

[shaitand]

We have a user that is only assigned only read permission to two groups and no other permissions. Previously we could assign tickets to this user and once responsible that user would have permissions for the ticket. After upgrade to 3.1 that user is unable to be assigned responsible on tickets by other users. The name shows in the list but selecting it causes responsible to list "-" and the name to be removed from the dropdown.

This is permissions related. I can create a new user with the same permissions and replicate this result. If I open up all permissions to everything that user can suddenly be assigned responsible.

What are the minimum permissions required for being assigned responsibility on a ticket in 3.1?

[shaitand]

For anyone else looking I found this via process of elimination. RW seems to be the required permission level to set as responsible as I can turn off all other permissions and it works with just this set.

This is a little unintuitive as the descriptions under permissions indicate what it allows the user to do to a ticket, so one would expect that being able to assign a ticket to another agent would depend on your own permissions, not the permissions of the other agent.

[jojo]

RW includes all permissions.

the correct on to assign a person to be responsible is the permission responsible which is not switched on as pickable but included in RW

[shaitand]

Thank you for the clarification. Makes sense.