[OTRS-2.4.7] auto assign oldest ticket to agent

[paxil]

Hello everyone,

first post, first question

I am looking for a way to semi-automatically lock the oldest ticket.

For example, an agent clicks a button and gets automatically the next oldest ticket assigned and locked to him. The idea is to prevent cherry-ticket-picking and that the agent work on the tickets in a strict chronologically way.

Any ideas? Other solutions to the problem are also welcome.

Thanks.
Paxil

[crythias]

A dispatch person, but round-robin assignments of tickets is not a feature that's built into OTRS. viewtopic.php?f=53&t=5994
Also, I'd put a *strongly suggest* here to consider upgrading to at least the latest stable version.