ldap authentication fails

[ilang]

Hi, I am new with OTRS but it looks great!
I tried to make an ldap authentication so I had copied and example and made some changes.
unfourtunatly it does not work. Can somebody assist? Thank you!

## Set up LDAP for Customer authentication to the Frontend for customers.
$Self->{'Customer::AuthModule'} = 'Kernel::System::CustomerAuth::LDAP';
$Self->{'Customer::AuthModule::LDAP::Host'} = '10.90.1.5';
# The ou= is your NT Domain name. The dc= (there may be more than one) is your AD domain name.
$Self->{'Customer::AuthModule::LDAP::BaseDN'} = 'OU=Lan Users,DC=medcon,DC=com';
$Self->{'Customer::AuthModule::LDAP::UID'} = 'sAMAccountName';
# admin user.
$Self->{'Customer::AuthModule::LDAP::SearchUserDN'} = 'CN=Ilan Gresserman,OU=IT,OU=Lan Users,DC=medcon,DC=com';
$Self->{'Customer::AuthModule::LDAP::SearchUserPw'} = 'Thai1234';

# We only need to see users.
$Self->{'Customer::AuthModule::LDAP::AlwaysFilter'} ='(objectClass=user)';

## Set up LDAP for finding Customers when creating tickets in the Agent Frontend.
$Self->{CustomerUser} = {
Name => '10.90.1.5',
Module => 'Kernel::System::CustomerUser::LDAP',
Params => {
# Parameters are basically the same as above.
Host => '10.90.1.5',
BaseDN => 'OU=Lan Users,DC=medcon,DC=com',
SSCOPE => 'sub',
UserDN => 'CN=Ilan Gresserman,OU=IT,OU=Lan Users,DC=medcon,DC=com',
UserPw => 'Thai1234',
# if your frontend is e. g. iso-8859-1 and the charset of your
# ldap server is utf-8, use this options (if not, ignore it)

### IMPORTANT FOR NON-ENGLISH USERS WITH SPECIAL CHARACTERS ###
# You *have* to specify the SourceCharset below, else OTRS will default to
# iso8859-1 (I think), and special characters will be garbled. This took me
# half a day to figure out.
SourceCharset => 'utf-8',
DestCharset => 'utf-8',
# We only need to see users. Not computers and no disabled users.
AlwaysFilter => '(objectClass=user)',

},
CustomerKey => 'sAMAccountName',
CustomerID => 'mail',
CustomerUserListFields => ['sAMAccountName', 'cn', 'mail'],
CustomerUserSearchFields => ['sAMAccountName', 'cn', 'mail'],
CustomerUserPostMasterSearchFields => ['mail'],
CustomerUserNameFields => ['givenname', 'sn'],
Map => [
## Set-up the fields you want to import from LDAP.
# note: Login, Email and CustomerID needed!
# var, frontend, storage, shown, required, storage-type
# [ 'UserSalutation', 'Title', 'title', 1, 0, 'var' ],
[ 'UserFirstname', 'Firstname', 'givenname', 1, 1, 'var' ],
[ 'UserLastname', 'Lastname', 'sn', 1, 1, 'var' ],
[ 'UserLogin', 'Login', 'sAMAccountName', 1, 1, 'var' ],
[ 'UserEmail', 'Email', 'mail', 1, 1, 'var' ],
[ 'UserCustomerID', 'CustomerID', 'mail', 0, 1, 'var' ],
[ 'UserPhone', 'Phone', 'telephonenumber', 1, 0, 'var' ],
# [ 'UserAddress', 'Address', 'postaladdress', 1, 0, 'var' ],
# [ 'UserComment', 'Comment', 'description', 1, 0, 'var' ],
],
};

made apache restart.
log:
[Tue Jun 26 00:34:07 2012][Notice][Kernel::System::Auth::DB::Auth] User: ilang doesn't exist or is invalid!!! (REMOTE_ADDR: 10.90.3.20)
[Tue Jun 26 00:34:07 2012][Error][Kernel::System::User::UserLookup][797] No UserID found for 'ilang'!

[ilang]

OK, after another research I changed the configuration to:

$Self->{'AuthModule'} = 'Kernel::System::Auth::LDAP';
$Self->{'AuthModule::LDAP::Host'} = '10.90.1.5';
$Self->{'AuthModule::LDAP::BaseDN'} = 'dc=medcon, dc=com';
$Self->{'AuthModule::LDAP::UID'} = 'sAMAccountName';

$Self->{'AuthModule::LDAP::SearchUserDN'} = 'CN=Ilan Gresserman,OU=IT,OU=Lan Users,DC=medcon,DC=com';
$Self->{'AuthModule::LDAP::SearchUserPw'} = 'T';

$Self->{'Customer::AuthModule'} = 'Kernel::System::CustomerAuth::LDAP';
$Self->{'Customer::AuthModule::LDAP::Host'} = '10.90.1.5';
$Self->{'Customer::AuthModule::LDAP::BaseDN'} = 'OU=Lan Users,DC=medcon,DC=com';
$Self->{'Customer::AuthModule::LDAP::UID'} = 'sAMAccountName';
$Self->{'Customer::AuthModule::LDAP::SearchUserDN'} = 'CN=Ilan Gresserman,OU=IT,OU=Lan Users,DC=medcon,DC=com';
$Self->{'Customer::AuthModule::LDAP::SearchUserPw'} = '';

# CustomerUser
# (customer ldap backend and settings)
$Self->{CustomerUser} = {
Name => 'LDAP Data Source',
Module => 'Kernel::System::CustomerUser::LDAP',
Params => {
# ldap host
Host => '10.90.1.5',
# ldap base dn
BaseDN => 'OU=Lan Users,DC=medcon,DC=com',
# search scope (one|sub)
SSCOPE => 'sub',
# The following is valid but would only be necessary if the
# anonymous user does NOT have permission to read from the LDAP tree
UserDN => 'CN=Ilan Gresserman,OU=IT,OU=Lan Users,DC=medcon,DC=com',
UserPw => '',
# in case you want to add always one filter to each ldap query, use
# this option. e. g. AlwaysFilter => '(mail=*)' or AlwaysFilter => '(objectclass=user)'
AlwaysFilter => '(objectclass=user)',
# if both your frontend and your LDAP are unicode, use this:
SourceCharset => 'utf-8',
DestCharset => 'utf-8',
# if your frontend is unicode and the charset of your
# ldap server is iso-8859-1, use these options.
# SourceCharset => 'iso-8859-1',
# DestCharset => 'utf-8',
# Net::LDAP new params (if needed - for more info see perldoc Net::LDAP)
Params => {
port => 389,
timeout => 120,
async => 0,
version => 3,
},
},
# customer unique id
CustomerKey => 'uid',
# customer #
CustomerID => 'mail',
CustomerUserListFields => ['sAMAccountName', 'mail'],
CustomerUserSearchFields => ['sAMAccountName', 'cn', 'mail'],
CustomerUserSearchPrefix => '',
CustomerUserSearchSuffix => '*',
CustomerUserSearchListLimit => 250,
CustomerUserPostMasterSearchFields => ['mail'],
CustomerUserNameFields => ['givenname', 'sn'],
# show not own tickets in customer panel, CompanyTickets
CustomerUserExcludePrimaryCustomerID => 0,
# add an ldap filter for valid users (expert setting)
# CustomerUserValidFilter => '(!(description=locked))',
# administrator can't change customer preferences
AdminSetPreferences => 0,
# # cache time to live in sec. - cache any database queries
# CacheTTL => 0,
Map => [
# note: Login, Email and CustomerID are mandatory!
# var, frontend, storage, shown (1=always,2=lite), required, storage-type, http-link, readonly
[ 'UserTitle', 'Title', 'title', 1, 0, 'var', '', 0 ],
[ 'UserFirstname', 'Firstname', 'givenname', 1, 1, 'var', '', 0 ],
[ 'UserLastname', 'Lastname', 'sn', 1, 1, 'var', '', 0 ],
[ 'UserLogin', 'Username', 'uid', 1, 1, 'var', '', 0 ],
[ 'UserEmail', 'Email', 'mail', 1, 1, 'var', '', 0 ],
[ 'UserCustomerID', 'CustomerID', 'mail', 0, 1, 'var', '', 0 ],
# [ 'UserCustomerIDs', 'CustomerIDs', 'second_customer_ids', 1, 0, 'var', '', 0 ],
[ 'UserPhone', 'Phone', 'telephonenumber', 1, 0, 'var', '', 0 ],
[ 'UserAddress', 'Address', 'postaladdress', 1, 0, 'var', '', 0 ],
[ 'UserComment', 'Comment', 'description', 1, 0, 'var', '', 0 ],
],
};



now i get : Panic, user authenticated but no user data can be found in OTRS DB!! Perhaps the user is invalid.
Can somebody help with this?

[crythias]

Agents need to be added manually to the database or members of the OTRS_Agents group in LDAP/Active Directory.