add tabs in queue view

[bbbo]

I'm rather new to OTRS and the template design, so please bear with me. I searched the forums but didn't find any useful hints, if I'm just blind please give me alead.

I'd like to add a tab for "Closed tickets" next to "All tickets" and "Available tickets" in the Queue View, but am at a loss to the templates/modules I should turn...

[jojo]

the Queue view is not designed to show closed tickets. Use status view and search for this.

Typically it makes no sense to show all closed tickets as they will grow and grow

[bbbo]

the Queue view is not designed to show closed tickets. Use status view and search for this.

Typically it makes no sense to show all closed tickets as they will grow and grow

you're right and I know that; but in our scenario we archive tickets after 2 months, but might need to look at closed tickets (or get an overview) in the meantime, divided by queue. We already use status view but it is cumbersome to utilize search everytime for an overview, besides we'd have to manually store searches for every agent. We also have queues for newsletters and system messages which get autoclosed after a couple of days, yet someone might want to look at them later witouth going through the clumsy AJAX search interface.

The tabs to All/Available are just links to http:?/otrs/index.pl?Action=AgentTicketQueue;QueueID=0;Filter=Unlocked etc, isn't it possible to change the action to Filter=Closed and add a link to the template? Just asking...

[jojo]

i guess that you need to write some filter code also...

[Karlos40]

Hi, this topic poses significant interest for myself. I would like to be able to display ticket 'Type' instead of perhaps 'Lock/Unlock' in the Queue View. Is the template configurable in this way?