ACL Issue

[srivatsatatti]

When customer creates a ticket to say queue1. I want to control that agents should move only to Queue2.

here is my acl

Code: Select all

$Self->{TicketAcl}->{'ACL-Name-1'} = {
# match properties
Properties => {
# current ticket match properties
Ticket => {
Queue => [Queue1'],
}
},
#return possible options
Possible => {
# possible action options
Ticket => {
Queue => [Queue2l'],
},
Action => {
AgentTicketClose => 0,
AgentTicketNote => 1,
AgentTicketMove => 1,
AgentTicketOwner => 0,
AgentTicketCustomer => 0,
},
},
};

But while creating ticket, if i select Queue1, it shows only Queue2 (after ajax reload).
Guess the ACL is running while creating ticket as well which should have been run after creation of ticket.
Any idea on this?
Testing on 3.1.5

[crythias]

Your encounter seems appropriate. It's doing exactly what you told it to do (not what you want) ...
You might be able to use the Frontend parameter (see docs) to help.

Code: Select all

 Properties => {
            # current action match properties
            Frontend => {
                Action => ['AgentTicketPhone', 'AgentTicketEmail'],
            },