New ticket created through email gets closed automatically

vzae · Post by **vzae** » 05 Jul 2012, 10:26

I am having problem where the system fetch the emails and creates the tickets, but sets it to close. Any way to rectify this?

Thu Jul 5 15:58:38 2012 notice OTRS-CGI-10 New Ticket [104350070867/Bleh] created (TicketID=23,Queue=Service Desk,Priority=Emergency,State=Closed)
Thu Jul 5 15:54:40 2012 notice OTRS-CGI-10 IMAPS: Fetched 1 email(s) from helpdesk@freddiequah.com.my/imap.gmail.com.
Thu Jul 5 15:54:39 2012 notice OTRS-CGI-10 New Ticket [106729940498/Testing] created (TicketID=22,Queue=Service Desk,Priority=Emergency,State=Closed)
Thu Jul 5 15:50:05 2012 notice OTRS-otrs.PostMasterMailbox.pl-10 IMAPS: Fetched 1 email(s) from freddiequah@springworks.com.my/imap.gmail.com.